Help centre for parents
All about the OuderApp van Konnect
Answers about logging in, photos, messages and more. Search right away.
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How useful, such an app!
Are you curious to see how your child is doing at nursery or daycare? Would you like to see how your child cooks soup in the toy kitchenette, how they have fun with other children or how long they slept? We understand that! With the OuderApp van Konnect you stay up to date anytime, anywhere!
Follow your child's development digitally
Curious about what your child does during a day at childcare?The childcare providers are happy to show you with photos and in the daily report.
Send and receive messages about your child
Do you have a question for the pedagogical staff member in the group? Ask it in the OuderApp.
Report your child absent or request a holiday
Is your child not coming to childcare? Or do you want to request an extra day of childcare? Arrange it via the OuderApp.
Read the latest news
Curious about the latest developments? The childcare organisation is happy to keep you up to date with the latest news from its locations.
Frequently asked questions
I am a new parent, how do I log in to the OuderApp?
You will receive your login credentials by email 6 weeks before the start of the childcare contract. Through the link...
Wat is my username for the OuderApp?
Your username is your e-mail adress known by your childcare organisation.
Can i use the OuderApp with more than one account?
Yes, as a parent you can use the OuderApp with multiple OuderApp-accounts. The follow-up steps for this can be found ...
Can my (ex-)partner and I get separate accounts for the parent portal?
Yes, this is definitely possible. You can contact your childcare organisation for this.
I forgot my password for the OuderApp
Forgotten your password? No problem! Using the ‘forgot password’ option, it is possible to request a new password. An...
Logging in using a password manager
When using a password manager (such as LastPass or 1Password) on your phone, logging in may not always work correctly...
If the contract is terminated, how long can I still access OuderApp?
After the termination of the childcare, your Parent Portal account and thus your access to OuderApp will remain avail...
Where can I update my personal information or that of my child?
You can update your personal information in the OuderApp by going to 'Account - Name - Personal Information'. To chan...
How do I change the language of the app?
The OuderApp is available in Dutch and in English. To switch languages, in the app, go to the ‘Account’ section and t...
How can I download the photos of my child?
Please follow the steps from this article: Download photo's
I am receiving the message 'The server cannot be reached at the moment.'
When you see the message “The server cannot be reached at the moment, please try again later” on the OuderApp login s...
I receive the message “A timeout has occurred. Check your internet connection. E003”
This message appears if you enter an incorrect username and/or password in the OuderApp. To resolve this, check your ...
I get the message: ‘password involved in data leak’
We regularly get reports from OuderApp users who see an alert on their iOS device saying ‘This password is involved i...
Is the OuderApp safe to use?
Yes, the OuderApp provides a secure and protected environment for sharing information with parents. Like you, KidsKon...
Download the app!
The OuderApp is the right way for parents to stay in touch with their childcare organisation. The app is available for both iOS and Android.
You can download the OuderApp van Konnect from the Apple App Store or Google Play Store using the buttons below.
Prefer logging in on your computer or laptop?
You can!
You can log into the web version of the Ouderportaal via the internet. Ask your childcare organisation for the correct link for this or look it up in your activation e-mail.