Frequently asked questions

Articles

• I am a new parent, how do I log in to the OuderApp?
• Wat is my username for the OuderApp?
• Can i use the OuderApp with more than one account?
• Can my (ex-)partner and I get separate accounts for the parent portal?
• I forgot my password for the OuderApp
• Logging in using a password manager
• If the contract is terminated, how long can I still access OuderApp?
• Where can I update my personal information or that of my child?
• How do I change the language of the app?
• How can I download the photos of my child?
• I am receiving the message 'The server cannot be reached at the moment.'
• I receive the message “A timeout has occurred. Check your internet connection. E003”
• I get the message: ‘password involved in data leak’
• Is the OuderApp safe to use?
• I see the message "The OuderApp is currently unavailable due to maintenance."